General Billing
Usage of CustomerHub ("CustomerHub" or "we" or "us" or "our") products and services constitutes customer's acceptance of CustomerHub's billing policy, and all customers must comply with this billing policy.
Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.
Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by CustomerHub before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.
Subscription billing is based on availability of products and services, not based on usage. However, certain fees may be usage-based such as fax, voice broadcast service fees, and email overages. Disabled applications will incur monthly subscription fees, regardless of availability of product in the case of a breach of online terms including but not limited to delinquent accounts.
Customers are responsible for keeping all credit/debit card details and contact information current. This can be done by clicking on the ‘Account’ link in your CustomerHub membership login.
All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
Payment receipts are available to customers upon request or through the Account page in the software.
Billing Cycle
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
Late Fee: All past due accounts may be assessed a late fee.
Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
Deactivation: Once an account is delinquent 30 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 90 days post-cancellation; after 90 days, application data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.
Fees
Late Fee: CustomerHub may assess a $30.00 late fee for any payment that is 15 days past due.
Chargebacks: If a customer initiates a chargeback, CustomerHub may assess a $50.00 processing fee for each individual chargeback.
Returned Checks: CustomerHub may assess a $50.00 processing fee on each returned check.
Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Third Party Products and Advertising Usage
In the event CustomerHub collects fees for any third party products and/or services, including but not limited to advertising usage, the fees are non-refundable.
Payment Methods
CustomerHub accepts payments via credit/debit card. CustomerHub currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.
Subscription Billing
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the CustomerHub subscription. Customers must request to cancel their subscriptions prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will no longer have access to their applications through the end of their final billing period. CustomerHub will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
Cancellation Process
Creating a Cancellation request: Any request to cancel an CustomerHub application must be made by the customer via their CustomerHub application prior to the next invoice date. Emailed requests to cancel are not acceptable. Customers are encouraged to keep records of all communications regarding cancellation.
Simply canceling the credit/debit card associated with an CustomerHub account does not cancel the account. CustomerHub will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you cancel within your CustomerHub application if you wish to initiate cancelation of your CustomerHub account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Billing Disputes
Each CustomerHub customer agrees to provide CustomerHub 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should CustomerHub receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before CustomerHub has been given a chance to resolve the issue, CustomerHub has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by CustomerHub, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, CustomerHub retains the right to collect on any Services or fees that are due. CustomerHub may submit any disputed amounts to a collection agency. Once a chargeback has been received, CustomerHub has the right to suspend the account until the matter is resolved.
Refunds
Subscription fees are nonrefundable and will not be prorated at any time.
