A CustomerHub show
The Experience Layer
How the best businesses turn customers into progress.
AI made building cheap. It didn't make experience cheap. Conversations with founders, operators and investors about onboarding, progress, retention, and the moat AI can't replicate.
First episodes coming soon.
Guest previews
A placeholder lineup for preview purposes. Guests and episode details are not yet confirmed.
Clate Mask
Co-founder of Keap and co-author of Conquer the Chaos, helping entrepreneurs build more organized, scalable businesses.
Coming soon
Marisa Murgatroyd
Founder of Live Your Message and co-founder of Xperiencify, focused on learning experiences that drive engagement and results.
Coming soon
Glen Ledwell
Co-founder of Mind Movies and founder of Flight Club Mastermind, connecting entrepreneurs around growth, strategy and community.
Coming soon
Mike Filsaime
Co-founder of GrooveDigital and a creator of platforms including WebinarJam and Kartra, focused on digital marketing and business growth.
Coming soon
What the show is about
The cost of building a product, a program or a piece of content has collapsed. Anyone can ship. What's left to compete on is everything around the product: how customers get started, whether they make progress, why they stay, and who they go through it with.
Each episode goes deep with one guest on a specific case: where customers got stuck, what got them moving again, and what it did to retention and growth.
Topics we come back to
- Onboarding that gets people to a first win, not just a login
- Designing for customer progress and outcomes
- Retention as the real growth engine
- Community as a moat
- What AI changes, and what it doesn't
Who you'll hear from
Founders, agency leaders, CX and customer success teams, and investors. Hear from operators who are unusually good at customer experience, plus the investors who back them.
Your host: Kyle Leavitt
Kyle founded CustomerHub in 2008, sold it to Infusionsoft in 2011, and bought it back in 2018. He has spent nearly two decades watching what makes customers stick—and helping businesses turn what they sell into experiences that get results.
Listen & watch
- Spotify — Coming soon
- Apple Podcasts — Coming soon
- YouTube — Coming soon
Have a story about getting customers unstuck?
We want specific cases, not general advice. Share what you tried, what changed, and what other businesses can learn from it.
Guest applications coming soon.